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Quality Tourism Services (QTS) Scheme

Quality Tourism Services (QTS)The Quality Tourism Services (QTS) Scheme makes it easy for you to find shops, restaurants and budget visitor accommodation that you can trust.

Under the scheme administered by the Hong Kong Tourism Board (HKTB), QTS-accredited establishments must pass stringent annual assessments showing that they meet high standards of product quality and service. This means they must:

• Provide clearly displayed prices
• Display clear product information
• Ensure superb customer service.

The HKTB has commissioned the Hong Kong Productivity Council as its QTS Scheme consultant responsible for conducting the assessments and mid-year surveillance visits of the shopping and dining merchants as well as visitor accommodation premises.

For more than 15 years, and with the staunch support of all its accredited merchants, the QTS Scheme has reinforced Hong Kong’s image as a destination offering quality tourism services and products. To recognise QTS-accredited merchants for their contributions and to promote the QTS Scheme, the HKTB has organised a QTS Outstanding Merchant Award. You can check out this year’s winners here.

Quality Tourism Services (QTS) 10years and 15yearsIn addition, specially designed decals have been designed for merchants who’ve been accredited for 10 and 15 consecutive years respectively.

The HKTB also provides assistance for enquiries about shops, restaurants and budget visitor accommodation accredited by the QTS Scheme. Please call the HKTB Visitor Hotline on +852 2508 1234 for assistance.

QPointThe Quality Tourism Services Association’s QPoint app provides city-wide shopping and dining deals, including location-based shopping and dining suggestions, exclusive offers and the latest news and bargains.